Privacy Policy

Your privacy and data security are fundamental to our commitment of excellence

Last updated: December 2023

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Introduction

At Warforge Zenirath Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this policy.

Information We Collect

Personal Information

  • Name, address, phone number, and email address
  • Payment and billing information
  • Government-issued identification
  • Reservation and stay preferences
  • Emergency contact information
  • Special requests and accessibility needs

Automatically Collected Information

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our website
  • Referral sources and search terms
  • Location data (with your consent)

Information from Third Parties

  • Booking platforms and travel agencies
  • Social media platforms (when you interact with us)
  • Credit reporting agencies and fraud prevention services
  • Corporate accounts and group bookings

How We Use Your Information

Service Delivery
  • Process reservations and check-ins
  • Provide room service and concierge services
  • Handle billing and payment processing
  • Communicate about your stay
Customer Experience
  • Personalize services and recommendations
  • Remember your preferences
  • Improve our facilities and services
  • Respond to inquiries and feedback
Marketing & Communications
  • Send promotional offers and updates
  • Conduct customer satisfaction surveys
  • Provide information about new services
  • Invite you to special events
Legal & Security
  • Comply with legal obligations
  • Prevent fraud and ensure security
  • Resolve disputes and enforce agreements
  • Maintain business records

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

We share information with trusted third-party service providers who assist us in operating our business, including payment processors, cleaning services, maintenance contractors, and technology providers. These parties are bound by confidentiality agreements and are only permitted to use your information for specified purposes.

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, safety, or property, or that of our guests or the public.

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security

Encryption

All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.

Access Controls

We implement strict access controls and regularly review who has access to personal information.

Secure Storage

Our servers are housed in secure facilities with 24/7 monitoring and multiple layers of physical security.

Staff Training

All employees receive regular training on data protection and privacy best practices.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns.

Cookie Type Purpose Duration
Essential Cookies Enable basic website functionality and security Session/1 year
Performance Cookies Analyze website traffic and user behavior 2 years
Functional Cookies Remember your preferences and settings 1 year
Marketing Cookies Deliver personalized advertisements 1-2 years

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Your Privacy Rights

Under Canadian privacy laws, including PIPEDA, you have the following rights regarding your personal information:

Access

Request access to the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information (subject to legal requirements).

Withdrawal

Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our Privacy Officer using the contact information below. We will respond to your request within 30 days.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention periods vary based on the type of information:

  • Guest Registration Records: 7 years after checkout
  • Payment Information: 7 years for tax and audit purposes
  • Marketing Preferences: Until you unsubscribe or 3 years of inactivity
  • Website Analytics: 26 months
  • Security Footage: 30-90 days unless required for investigation

International Data Transfers

Your personal information is primarily stored and processed in Canada. If we need to transfer your information outside of Canada, we ensure adequate protection through:

  • Adequacy decisions by Canadian authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Your explicit consent

Contact Our Privacy Officer

Privacy Inquiries

For questions about this Privacy Policy or to exercise your privacy rights:

Privacy Officer
Warforge Zenirath Hotel
1247 Bay Street
Toronto, ON M5R 2A9, Canada
(416) 555-7892
privacy@warforgezenirath.info
Filing a Complaint

If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:

Office of the Privacy Commissioner of Canada
www.priv.gc.ca
1-800-282-1376
info@priv.gc.ca

Policy Updates

Stay Informed: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after any changes constitutes acceptance of the revised policy.

Questions About Our Privacy Policy?

Our team is here to help you understand how we protect your personal information.

Contact Privacy Officer Return to Homepage